bdbet Privacy Policy

1. Who We Are

bdbet ("we", "us", "the platform") is an online sports betting and casino gaming platform operating at bdbet.biz. We are the data controller responsible for the personal information you provide when you register an account, make a deposit, place a bet or otherwise interact with the bdbet platform.

This Privacy Policy applies to all personal data collected through the bdbet website, mobile application and any related services. It should be read alongside our Terms and Conditions and Responsible Gaming policy, both of which form part of your agreement with bdbet.

If you have any questions about this Privacy Policy or how bdbet handles your personal data, you can contact our data protection team at [email protected]. We aim to respond to all privacy-related enquiries within 5 business days.

2. Data We Collect

bdbet collects personal data in three main ways: information you provide directly when registering or using the platform, information generated automatically through your use of the platform, and information received from third-party service providers such as payment processors and identity verification services.

bdbet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or biometric data beyond what is required for identity verification purposes. We do not knowingly collect data from individuals under the age of 18.

3. How We Use Your Data

bdbet uses your personal data only for the purposes described in this policy. We do not use your data in ways that you would not reasonably expect, and we do not use it for purposes that are incompatible with the reasons it was originally collected.

• Account management: To create, maintain and secure your bdbet account, including verifying your identity and processing login requests.
• Payment processing: To process deposits and withdrawals via bKash, Nagad and Rocket, and to maintain accurate financial records.
• Service delivery: To provide access to sports betting, casino games and all other bdbet platform features.
• Customer support: To respond to your enquiries, resolve disputes and provide assistance when you contact the bdbet support team.
• Fraud prevention: To detect and prevent fraudulent activity, money laundering, bonus abuse and other prohibited conduct on the platform.
• Legal compliance: To comply with applicable laws and regulations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
• Responsible gaming: To monitor betting patterns and identify players who may be at risk of problem gambling, and to apply responsible gaming tools where appropriate.
• Platform improvement: To analyse how the platform is used and make improvements to the user experience, game selection and overall service quality.
• Communications: To send you important account notifications, security alerts and, where you have opted in, promotional offers and bonus information.

4. Legal Basis for Processing

bdbet processes your personal data on one or more of the following legal bases, depending on the specific purpose for which the data is being used:

• Contract performance: Processing is necessary to fulfil our contractual obligations to you — for example, to operate your account, process payments and provide access to the platform.
• Legal obligation: Processing is required to comply with applicable laws and regulations, including AML, KYC and responsible gaming obligations.
• Legitimate interests: Processing is necessary for bdbet's legitimate business interests, such as fraud prevention, platform security and service improvement, provided these interests are not overridden by your rights.
• Consent: Where processing is based on your consent — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Third-Party Sharing

bdbet does not sell, rent or trade your personal data to third parties. Data is shared with external parties only in the limited circumstances described below, and only to the extent necessary for the specific purpose.

• Payment processors: bKash, Nagad and Rocket receive the financial data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by applicable financial regulations.
• Identity verification providers: Third-party KYC service providers receive identity documents and related data to verify your identity as required by law. These providers are contractually bound to process data only for verification purposes.
• Fraud prevention services: Anonymised or pseudonymised data may be shared with fraud detection services to identify and prevent fraudulent activity across the platform.
• Legal and regulatory authorities: bdbet will disclose personal data to law enforcement agencies, regulatory bodies or courts where required to do so by applicable law or a valid legal order.
• Technology providers: Hosting, analytics and platform infrastructure providers may process data on bdbet's behalf under strict data processing agreements that prohibit any use of data beyond the agreed purpose.

6. Cookies & Tracking

bdbet uses cookies and similar tracking technologies to operate the platform, remember your preferences and analyse how the site is used. Cookies are small text files stored on your device when you visit the bdbet website.

• Essential cookies: Required for the platform to function correctly — including session management, login authentication and security features. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, display options and previously entered information to improve your experience.
• Analytics cookies: Collect anonymised data about how users interact with the platform, which pages are visited most frequently and where users encounter issues. This data is used to improve the platform.
• Marketing cookies: Used only where you have opted in to receive personalised promotions. These cookies track your activity to deliver relevant bonus offers and game recommendations.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will affect the functionality of the bdbet platform. For analytics and marketing cookies, you can update your preferences in your account settings at any time.

7. Data Retention

bdbet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account data: Retained for the duration of your account and for 5 years after account closure, as required by AML regulations.
• Financial records: Transaction records are retained for a minimum of 5 years from the date of the transaction, in line with financial record-keeping requirements.
• Identity verification documents: Retained for 5 years after account closure or the completion of the relevant transaction, whichever is later.
• Support communications: Live chat transcripts and support emails are retained for 2 years from the date of the interaction.
• Technical and behavioural data: Anonymised analytics data may be retained indefinitely for platform improvement purposes. Identifiable technical data is deleted within 12 months of collection.

When personal data is no longer required, bdbet securely deletes or anonymises it in accordance with our data destruction procedures. You may request early deletion of your data subject to the legal retention requirements described above.

8. Your Rights

As a bdbet user, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your account details and a description of your request. We will respond within 30 days.

• Access: Request a copy of the personal data bdbet holds about you.
• Rectification: Request correction of any inaccurate or incomplete personal data.
• Erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention requirements.
• Restriction: Request that bdbet restricts the processing of your data in certain circumstances — for example, while a dispute is being resolved.
• Portability: Request a copy of your personal data in a structured, machine-readable format for transfer to another service provider.
• Object: Object to the processing of your personal data where bdbet relies on legitimate interests as the legal basis.
• Withdraw consent: Withdraw consent for any processing based on consent — such as marketing communications — at any time without penalty.

9. Data Security

bdbet takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction or disclosure.

• Encryption: All data transmitted between your device and the bdbet platform is encrypted using TLS 1.3. Data stored on our servers is encrypted using AES-256.
• Access controls: Access to personal data is restricted to bdbet staff who need it to perform their job functions. All staff with data access undergo regular security training.
• Two-factor authentication: 2FA is available for all player accounts and is strongly recommended. Internal systems require 2FA for all staff access.
• Regular security audits: bdbet conducts regular penetration testing and security audits to identify and address vulnerabilities before they can be exploited.
• Incident response: bdbet maintains a documented data breach response procedure. In the event of a breach affecting your personal data, you will be notified promptly in accordance with applicable law.

While bdbet takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password, enable 2FA and never share your login credentials with anyone.

10. Policy Updates

bdbet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date.

For material changes that significantly affect how your personal data is processed, bdbet will notify you via email or an in-platform notification at least 7 days before the changes take effect. Your continued use of the platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

If you do not agree with any changes to this Privacy Policy, you should stop using the bdbet platform and may request account closure by contacting our support team. Any data collected prior to account closure will be retained in accordance with the retention periods described in Section 7.